MAC September 2025 Webinar

MAC September 2025 Webinar

Tuesday, September 16, 2025
11AM PT/2PM ET

Beyond Metrics: The Loyalty Framework for Member Growth and Retention

The Loyalty Framework for Member Growth and Retention

 Member experience is more than a score. While metrics like NPS and CSAT provide snapshots, they don’t tell the full story or guarantee success. The real challenge for marketers is moving beyond measurement to create experiences that drive loyalty, retention, and growth.

 In this session, we’ll introduce The Loyalty Framework, which connects member insights to business outcomes. You’ll discover how to:

• Identify the journeys that matter most.
• Link CX improvements directly to growth, profitability, and efficiency.
• Build loyalty by turning feedback into action.

 Walk away with a framework that turns CX insights into business outcomes, from stronger retention and loyalty to measurable gains in revenue and profitability.

Register today!